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Privacy Policy(Final 1/21/04)
General Information
The Illinois Student Assistance Commission (ISAC) is committed to ensuring
that your personal, professional and payment information is secure and your
privacy is respected. We have taken several steps to safeguard the integrity
of our communications and computing infrastructure, including but not limited
to authentication, monitoring, auditing, and encryption. Security measures
have been integrated into the design, implementation and day-to-day practices
of the entire ISAC operating environment as part of our continuing commitment
to risk management.
Please read the following policy to understand how your personal information
will be used as you make full use of our online services. “Personal information”
means any information by which you can be personally identified. Personal
information includes your name, address, telephone number, e-mail address,
drivers license, Social Security number and the like. A domain name or Internet
Protocol address is not considered personal information. This policy applies
to the following ISAC sites:
www.collegeillinois.com
www.collegeillinois.com/legacy/
www.idapp.com
www.collegezone.com
Reading or downloading information
You browse our sites anonymously, and personal
information is not collected. We gather and analyze data regarding usage of
our web sites, including domain name (the name of your Internet service provider),
the number of hits to our sites, pages visited, and time and length of a user’s
session. We use this information to evaluate and improve the content, appearance
and utility of the sites and to track our visitors’ use of the sites for internal
market research or other business purposes.
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Completing a survey or filling out an application for a College Illinois! contract, IDAPP loan, scholarship
or grant; or to attend a seminar
ISAC collects personal information only when
you voluntarily submit such information to us, such as when placing an order
for materials through the site; joining our mailing list; completing an application
for a College Illinois! contract, IDAPP loan, scholarship, or grant;
responding to survey questions; or registering for a seminar. If you choose
not to participate in these activities, your choice will in no way affect
your ability to use any other feature of ISAC’s web sites.
After you have submitted your application
online or completed the survey, we recommend that you end your browser session
before leaving your computer.
If you apply for an IDAPP loan that requires
you to meet a creditworthiness test, you give us permission to verify your
creditworthiness through outside companies with which we work. You also give
us permission to send your information to third parties as may be required
to originate, service and process your requested loan.
If you complete a survey, we only collect,
retain and use information about you where we reasonably believe it will assist
us in managing our business. We collect and retain survey information about
you in order to protect and administer your accounts; provide products, services,
and other opportunities to you; and help us design or improve our products
and services.
If you are registering for a seminar, we will
collect your information and use it to secure your place at the seminar, and
contact you with confirmation or changes to the seminar. The only unique
identifier used is your e-mail address. This identifier will not be disseminated
to a third party unless the application so states and provision is made for
you to opt-out and/or, in return for specific consideration, you agree and
give express permission to do so.
We, along with the outside companies with
which we work, if applicable, may keep the information you provide to us,
along with information we collect from outside sources, so that we can offer
services related to your needs. We only collect, retain and use information
about you for specific business purposes – and, upon your request, we will
tell you why we are collecting and retaining it.
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Sending us an e-mail
If you send us an e-mail containing comments,
concerns or suggestions, we will use your e-mail address only to send you
a response. Your e-mail address will not be forwarded to any third parties
without your permission.
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Using our calculators or planning tools
Personal information is stored only temporarily
to complete the calculations required by the user. None of the calculated
results or information is retained by ISAC. The only information that is retained
is that someone anonymously used one of our tools.
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Using links we provide to other sites
ISAC’s web sites contain links to other web
sites. While we make every effort to protect your information on ISAC’s sites,
please be aware that we do not control the policies or content of other sites
and cannot protect personal information you provide on other sites (including
those we may link to). Please do not assume that our privacy policy covers
those other sites.
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Collecting information from minors
ISAC’s web sites collect online contact information
from minors without prior parental consent or parental notification. This
information is used to process education loan applications. Some education
loan applications, such as FFELP applications, are processed in accordance
with Department of Education guidelines. Alternative loan applications are
not governed by the Department of Education.
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Reviewing or updating personal information
You may request at any time to review personal information ISAC
has about you. In addition, at any time you may request that ISAC correct
any such personal information or that such personal information be removed
from ISAC’s marketing databases.
To review or update information provided to:
College Illinois!
E-mail: collill@isac.org
Telephone: 877-877-3724
Write: College Illinois!
P.O. Box 19292
Springfield, IL 62794-9292
IDAPP
E-mail: pals@isac.org
Telephone: 800-961-IDAP (4327)
8 a.m. to 6 p.m., Monday through Friday (Central Time)
Write: Illinois Designated Account Purchase Program
PALS
Mail Code N-4
1755 Lake Cook Road
Deerfield, IL 60015
ISAC
E-mail: collegezone@isac.org
Telephone: 800-899-ISAC (4722)
8 a.m. to 5 p.m., Monday through Friday (Central Time)
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Opt in/Opt out policy
You are given the opportunity to “opt-in”
or “opt-out” of having your information used for purposes not directly related
to our web sites or services at the point where we ask for the information.
For example, we allow you to “opt-in” to receive e-mails from us regarding
product information, newsletters, filing deadlines and research. We will use
e-mail addresses only for the purpose of sending you ISAC materials. You always
have the option of opting out as described within the text of any e-mail we
send.
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Disclaimer
ISAC’s web sites are provided as a public
service. Every effort has been made to offer the most current, correct and
clearly expressed information possible on each site. Nevertheless, inadvertent
errors in information may occur. If inaccurate, misleading or otherwise inappropriate
information is brought to our attention, a reasonable effort will be made
to fix or remove it.
The information contained in the sites, whether
expressed or implied, is not legally binding upon ISAC. No action by the user
should be taken in reliance upon the information contained herein. ISAC disclaims
any responsibility or liability for the user’s loss due to his/her reliance
upon said information. Information should be verified by the user by contacting
ISAC.
ISAC is obligated to act in compliance with
policies, rules and statutes which govern the programs cited herein. Accordingly
notwithstanding any information contained in ISAC’s web sites, such policies,
rules and statutes shall control.
ISAC reserves the right, at its discretion,
to change, modify, add or remove portions of this Privacy Policy at any time.
You should check this page periodically for changes. Your continued use of
ISAC’s sites following the posting of changes to this Privacy Policy will
mean that you accept those changes.
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